Return & Refund Policy

Last updated: July 2026

1. Overview

We want you to be satisfied with your PankhX order. This policy explains when items are eligible for return, replacement, or refund, and how the process works.

2. Return Window

• Most products can be returned within 7 days of delivery, provided they are unused, undamaged, and in original packaging with all accessories.
• Return requests must be raised by contacting us at sales@pankhx.com or 9006999895 within this window.

3. Items That Cannot Be Returned

• Lithium batteries and battery packs, once used or removed from sealed packaging, for safety reasons.
• Custom or made-to-order 3D printed parts, since these are produced specifically for your order.
• Products damaged due to misuse, improper charging, or unauthorized modification.
• Items marked as final sale at the time of purchase.

4. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund after verification, at no additional cost to you.

5. Replacement Process

• Once a return is approved, we will arrange a reverse pickup where available, or ask you to ship the item back to our Ara, Bihar facility.
• Replacements are dispatched once the returned item is received and inspected, typically within 3–5 business days.

6. Refunds

• Approved refunds are processed to the original payment method within 7–10 business days of the returned item being received and inspected.
• For Cash on Delivery orders, refunds are processed via bank transfer or UPI, based on details you provide.
• Shipping charges, where applicable, are non-refundable unless the return is due to our error.

7. Bulk & Institutional Orders

Returns for school and bulk institutional orders are handled case by case, based on the terms agreed at the time of quote and invoicing. Contact us directly to discuss a bulk order return.

8. How to Start a Return

Email sales@pankhx.com or call/WhatsApp 9006999895 with your order details, reason for return, and photos if the item is damaged or defective. We'll guide you through the next steps.