Privacy Policy

Last updated: July 2026

1. Introduction

This Privacy Policy explains how PankhX ("we", "us", "our"), based in Ara, Bihar, collects, uses, discloses and safeguards your information when you visit pankhx.com or place an order with us. By using our website, you agree to the terms of this policy.

2. Information We Collect

• Personal details you provide when placing an order or contacting us: name, phone number, email address, shipping address.
• Payment information processed through our payment gateway partners — we do not store full card or bank details on our own servers.
• Order details: products purchased, order value, order history.
• Technical data: IP address, browser type, and pages visited, collected automatically through standard web analytics.
• Institutional details for bulk/school orders: institution name, contact person, and quantity requirements.

3. How We Use Your Information

• To process and deliver your orders, including coordinating with courier partners.
• To respond to enquiries, support requests, and quote requests.
• To send order updates, shipping notifications, and — only with your consent — occasional product updates.
• To improve our website, catalog, and customer experience.
• To comply with applicable tax, invoicing, and legal record-keeping requirements.

4. Sharing of Information

We do not sell your personal information. We share information only with:

• Courier and logistics partners, to deliver your order.
• Payment gateway providers, to process transactions securely.
• Government or regulatory authorities, where required by law.

5. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies to remember your preferences and understand how visitors use the site. You can disable cookies through your browser settings, though some site features may not work as intended.

7. Your Rights

• You may request access to, correction of, or deletion of your personal data held by us.
• You may opt out of marketing communications at any time by contacting us.

8. Children's Privacy

Our products, including school and robotics kits, may be purchased by parents, teachers, or institutions on behalf of minors. We do not knowingly collect personal information directly from children; account and order details should be provided by a parent, teacher, or authorized adult.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

For questions about this Privacy Policy or your personal data, contact us at sales@pankhx.com or call/WhatsApp 9006999895.